Engineers and managers, on your side
A dedicated team of engineers and managers runs your custom integration — not a ticket queue and a FAQ. We stay with the practice until the cutover is clean.
Onboarding
we stay until the practice is ready — then we stay for the contract.
Practice Zero onboarding is a white-glove integration led by engineers and managers: unlimited hours until your needs are met, lightspeed turnaround on feature requests, practice-specific components, a custom website at no extra charge, and 24/7 support with uptime and maintenance for the life of your agreement.
What you get
custom integration without the hour clock.
Unlimited onboarding hours
There is no hour cap on onboarding. We work until your practice’s needs are met — workflows, payers, rooms, and the exceptions that make your morning unique.
Light-speed feature turnaround
Need something during go-live? Feature requests move at lightspeed. We can customize the platform in the onboarding window to fit how you already practice.
Practice-specific components
Bring the pieces you already rely on — specialty forms, checklists, reporting, or stacked operational components. We wire them in so nothing you trust gets left behind.
Custom practice website, included
A custom website for the practice is included at no extra charge — patient-facing pages that match your brand and point into intake, portal, and scheduling.
24/7 for the life of the contract
After go-live: 24/7 support, uptime, and maintenance for the full term of your agreement — same team posture, not a handoff to a distant helpdesk.
How it runs
from discovery to lifetime support.
01
Discovery
Map rooms, payers, staffing, and the stacks you already run. Engineers and managers sit with your leads until the plan is concrete.
02
Build & customize
Integrate, configure, and ship practice-specific components. Feature requests during this phase are first-class — not backlog fodder.
03
Go-live
We stay until the morning board works the way your practice works. No artificial hour limit; done means done.
04
Ongoing
24/7 support, uptime, and maintenance for the life of the contract — plus continued customization when the practice evolves.
Always on
24/7 support, uptime, and maintenance — post-onboarding, for the life of the contract.
Onboarding ends when you say the practice is ready. Support does not. Shield your mornings with the same team that wired the integration.
Talk to onboarding
HIPAA · SOC 2 · BAA · 99.9% uptime